Terms of Service

1. Purpose

These Terms of Service (the "Terms") govern access to and use of the CitiFex platform.

CitiFex publishes the site citifex.com. The Platform connects service providers with the people looking for them, and around that offers a feed of posts, private messaging, a review system, and a money-free service exchange scheme called the Time Bank.

By creating an account or using the Platform, you accept these Terms in full. If you do not accept them, do not use the Platform. Our Privacy Policy forms an integral part of them.

2. Definitions

• User, or Member: any person holding an account on the Platform.
• Provider: a User offering services or products from their business page.
• Platform: the citifex.com site, its applications and its services.
• Content: any text, photo, video, audio file, review, recommendation or message published or sent by a User.
• Account: the personal space giving access to the features.
• Time credit: the unit of the Time Bank, expressed in minutes, described in section 9.

3. Registration and account

You can create an account with an email address and a password, or with your Google account.

Age. The Platform is for adults only: you must be 18 or over, or have reached the age of majority in your country of residence. We do not verify your age at signup — this requirement rests on your own declaration. If we learn that an account belongs to a minor, we close it and delete the associated data.

Accuracy. You agree to provide accurate information and to keep it up to date. A business page describing an activity you do not carry out, or a false location, may be removed.

Security. You are responsible for keeping your credentials confidential and for everything done from your account. Tell us without delay if you notice access you did not authorise.

4. What you can do on the Platform

You can, in particular:

• create a profile and, if you are a provider, a business page: trade, services, prices, past work, opening hours, service area;
• publish services, products, needs, job offers, articles, short videos and free-form posts;
• exchange private messages with other members;
• leave reviews, recommendations and alerts;
• offer and receive services through the Time Bank;
• mute a member, block them, and remove your profile from search results.

CitiFex may change, suspend or withdraw all or part of these features.

No payment passes through the Platform. A seller may state which payment methods they accept, but payment always happens directly between members, outside CitiFex.

5. Conduct and prohibited content

You agree not to:

• publish illegal, misleading, defamatory, hateful, violent or sexual content;
• infringe the rights of others, in particular by publishing photos, text or logos you have no rights to;
• impersonate anyone, or present yourself as a professional you are not;
• harass, threaten or harm another member;
• publish someone's contact details or precise location without their agreement;
• send spam, unsolicited advertising or fraudulent links;
• create several accounts to get around a sanction, inflate a rating or multiply reviews;
• extract the Platform's content on a large scale, or circumvent its security measures.

You are solely responsible for what you publish and for the consequences of sharing it.

6. Publishing and prior review

Your posts do not appear immediately. Every post is first placed on hold: it is visible only to you, marked as under review, until a moderator approves it. This applies to every type of post.

If your post is rejected, you are told so and given the reason. You can correct it and submit it again.

Editing a post that is already live sends it back for review: it temporarily disappears from public view while it is looked at again. This is not a sanction, it is how the Platform works.

Private messages and comments do not go through this prior review; they fall under the moderation described in the next section.

Reviews do go through it in three cases: your account is less than seven days old, the text contains a term we flag, or an earlier version of the same review had already been held back. The review is then visible only to you, marked as such, until a moderator approves or refuses it. Otherwise it is published immediately. A refused review stays readable by you alone; you can delete it and write another one.

We have no general obligation to monitor content, and this review does not guarantee that unlawful content will always be caught.

7. Moderation, sanctions and appeals

Reporting. Any member can report a post, a recommendation or another member. The report is recorded and reviewed; it does not trigger any automatic removal. We do not tell the reported member who reported them.

What we can do. Depending on how serious the breach is, we may remove content, restrict access to certain features, suspend the account for a set period, or close it permanently. These measures may be taken without notice where members' safety requires it.

Your right to appeal. If your account is suspended or closed, you reach a screen telling you the reason and, where applicable, when the suspension ends. From that screen you can write to us to challenge the decision: your messages and our replies form a thread you can consult. A suspension can be lifted.

Our moderation decisions are made case by case. We cannot guarantee identical treatment of two similar situations, nor a response time.

8. Reviews, reputation and vouching between members

Who can leave a review. You must have genuinely dealt with the person: either an exchange completed through the Time Bank, or a one-to-one conversation with a minimum number of messages from each side, spread over a minimum period — the app shows you where you stand. Recruitment conversations do not open this right: a candidate is not a client. You can leave only one review per member, you cannot rate yourself, and you cannot post more than five reviews a day.

Verified reviews. A review backed by an exchange actually carried out through the Time Bank is marked as verified and appears first. The others are free testimonials: they stay published, but are shown as such.

Right of reply. The member being rated can reply publicly to a review about them.

Challenging a review. The member being rated can also flag a review they consider abusive. The flag appears publicly next to the review, which is not hidden as a result. A moderator then examines the flag and may, if it is well founded, hide the review.

What we do not do. We do not remove a negative review at the request of the person rated, nor for payment. A review is removed only if it breaches these Terms or the law.

Ratings, badges and scores. The Platform calculates and displays reputation indicators based on your activity. They are informational: they are neither a certification nor a guarantee of competence.

Recommendations and alerts. You can recommend a provider in response to a member's need, and report a scam, overpricing or poor work. These contributions are the responsibility of their author.

Vouching. You can publicly vouch for another member. The pledge is visible on both profiles and can be withdrawn. If the person you vouched for is reported for fraud, the pledge is marked as broken and this appears on your profile. Vouching is an act of trust, not a financial guarantee: it does not commit you to reimburse anyone.

9. The Time Bank and service exchanges

The Time Bank lets members exchange services without money. Its unit is time: one hour received costs one hour, whatever the nature of the service provided.

How an exchange works:

• a member offers a service or expresses a need;
• the discussion opens in messaging; once both parties have agreed on the date, place and duration, the exchange is scheduled;
• once the service has been provided, one party marks it as done;
• the other then has 48 hours to confirm or dispute it. If they do nothing, the exchange is automatically treated as completed;
• on closing, the agreed duration is debited from the balance of whoever received the service and credited to whoever provided it.

Your balance can never go negative. If the recipient does not have enough credit at the moment of closing, the exchange cannot be finalised. Check your balance before committing.

Disputes. During the 48 hours, either party can dispute the exchange by giving a reason. The exchange is then frozen and passed to moderation. We look at the material available to us, but we are neither judge nor arbitrator: we cannot establish what actually happened outside the Platform.

Time credits have no monetary value. They cannot be bought, sold, converted into money or transferred outside the mechanism described here, and they give no right to any refund.

As with any other service, the agreement is between the two members. You remain responsible for your mutual commitments, for your safety when meeting, and for complying with the rules applicable to the activity carried out.

10. Job offers and applications

A member can publish a job offer. It goes through the same prior review as other posts and must comply with applicable employment law, in particular the prohibition on discriminatory wording.

Applying sends the author of the offer your cover message and, if you attach one, your CV. These are directly available to them: they become the recipient and use them under their own responsibility. Only attach information you are willing to share with them.

The author of the offer tracks the progress of each application and can mark it as shortlisted or rejected. CitiFex takes no part in selection or hiring, and is not the employer. No offer published on the Platform comes from CitiFex.

11. Your content: your rights and the licence you grant

You remain the owner of what you publish. We claim no ownership over your text, your photos, your videos or your audio files.

For the Platform to work, by publishing you grant us a non-exclusive, royalty-free, worldwide licence to host, store, reproduce, technically adapt — resize, convert format, create thumbnails — display and distribute that content as part of the service.

What this means in practice, and you should be aware of it:

• your approved posts are public and can be viewed without an account;
• they may be indexed by search engines and appear in their results;
• they may be shared on social networks, and your short videos played there in an embedded player;
• the files you upload are served from public storage: their address stays reachable for as long as the file exists.

Scope. This licence is limited to operating and promoting the Platform. We do not sell your content and we do not hand it to third parties for use unrelated to the service.

Duration. The licence ends when you delete the content concerned. It survives, however, for content that stays online after your account is closed, under section 14, and for the technical copies held in our backups for as long as they rotate.

What belongs to us. The CitiFex name, its logo, its interface and the elements that make it up are protected. You may not reproduce or use them without our agreement.

12. CitiFex's role and what we do not guarantee

What we are. For the services and products offered by members, CitiFex is an intermediary: we host the listings and enable introductions. We are not a party to the agreements reached between members, no payment passes through us, and we are neither seller, nor provider, nor employer.

One important nuance. For the Time Bank we are not merely a host: we keep the time-credit ledger, we apply the automatic closing after 48 hours, and we step in when an exchange is disputed. That role is limited to running the mechanism according to the rules in section 9. It does not make us a party to the service provided, and it does not make us a guarantor of its proper performance.

What we do not guarantee:

• the competence, honesty, qualifications, insurance or authorisations of providers;
• the accuracy of what a member publishes about themselves or their activity;
• the quality, safety or lawfulness of a service or product on offer;
• that an introduction will lead anywhere, or that an exchange will go as agreed;
• the permanent availability of the Platform, or the absence of interruption, error or data loss.

The Platform is provided "as is". To the extent permitted by applicable law, we cannot be held liable for relationships between members, for content published by third parties, or for indirect damage. This does not limit the liability the law places on us and from which it is not permitted to depart.

Take precautions. Before committing to another member: check their identity and references, ask for a written quote, do not pay a deposit to someone you cannot identify, and choose a safe place to meet.

13. Personal data

The processing of your personal data is described in our Privacy Policy, which forms an integral part of these Terms.

There you will find what we collect, the difference between your city and your exact address, the list of our technical providers, retention periods, and how to exercise your rights.

One point is worth repeating here: your profile is public, and some of your content stays accessible online after your account is closed, under section 14.

14. Deactivation, deletion and what happens to your content

You can stop using the Platform at any time.

Deactivating your account makes it invisible: your profile disappears from search, but your data stays intact and you can reactivate whenever you want.

Deleting your account opens a 30-day window during which you can change your mind. After that, deletion becomes permanent: your identity is erased — email address, username, display name, first and last name, picture, bio, password and the link to your Google account — and your profile is removed from search.

The posts, comments, reviews and messages you left, however, stay online, attached to an anonymous account labelled "Deleted account". This keeps conversations and the reviews other members received coherent. If you want specific content gone, delete it before deleting your account.

Your time credits are lost on deletion and give rise to no compensation.

On our side, we may suspend or close your account if you breach these Terms, under section 7.

Some provisions survive the end of the relationship: the licence over content that stays online, liability, and governing law.

15. Changes to the Terms

We may amend these Terms to keep up with changes to the Platform or to the law. The date of the last update is shown at the top of this page.

Where a change is significant, we will tell you before it takes effect, through a message in the app or by email. Continuing to use the Platform after that date counts as acceptance. If you do not accept the new Terms, you can close your account.

16. Governing law and disputes

These Terms are governed by Moroccan law.

If a disagreement arises, write to us first: most situations are settled by an exchange of messages. Failing agreement, the dispute falls to the courts having jurisdiction under the applicable rules.

We do not designate any particular court. CitiFex is not operated by a registered company, so jurisdiction is determined under ordinary rules of law, which may in particular take account of your place of residence where you are acting as a consumer.

17. Contact us

For any question about these Terms, to report content, or to challenge a decision, write to us at citifex@gmail.com. You can also use the Contact page.