Help Center
How can we help? Find answers to the most common questions about CitiFex here.
Account
How do I create an account?
Click "Join", then sign up with your email address or through your Google account. Creating an account is free.
How do I sign in?
Sign in with your email and password, or in one click with Google if you used that method to register.
I forgot my password.
On the sign-in page, use the "Forgot password" link to receive a reset email. If you signed up with Google, simply sign in with Google.
My account is restricted or suspended.
If your account is restricted, you are informed of the reason. If you believe this is a mistake, you can request a review from the information provided to you, or contact us.
Posting
How do I create a post?
From the feed, open the post composer and choose the type: service, product, need or job offer. Fill in the details, then publish.
Why is my post "pending"?
Posts may go through moderation before going live. Once approved, your post becomes visible to the community; if it is rejected, you are told why.
How do I edit or delete a post?
Open your post's menu (on the card or the detail page) to edit or delete it. An edited post may go back through moderation.
What types of posts are there?
You can publish services, products, needs, job offers, reels and regular posts.
Profile
How do I complete my profile?
From your settings, add your trade, location, a photo and a description. A complete profile inspires more trust.
How do I set my trade and area?
Select your activity and location in your profile: they help users find you.
Who can see my profile?
Profiles are public to enable connections: your profile information and posts are visible to other users.
Interactions
How do I contact a provider?
From a profile or a post, use messaging to talk directly, with no middleman.
How do I leave a review?
After an interaction, you can leave a review or recommendation on the relevant profile. Reviews help the whole community.
Are my conversations private?
Your messaging conversations are private between you and the other person.
Reels
How do I watch reels?
Reels appear in a dedicated strip in the feed. Tap a reel to watch it full screen.
How do I publish a reel?
From the post composer, choose the reel format and upload your video.
Can't find your answer?
Our team is here to help.
Contact us